Main Responsibilities:
1. Monitor all servers and data processing programs using monitoring applications and following procedures detailed in error handling documents.
2. Enhance monitoring coverage by adding new conditions to detect and including in error handling documents.
3. Enhance monitoring tools with .Net programming language after gaining familiarity with the tools and technologies.
4. Respond to customer technical support questions, perform initial investigations including reproducing errors, and identifying the root cause.
5. Resolving customer technical support issues independently where possible.
6. Perform additional daily operational tasks, such as maintaining operating system patch levels and analyzing data for quality issues.

Main Requirements:
1. B.S. in Computer Science or related engineering discipline.
2. Able to analyze complex technical and data-related problems, evaluate options, and implement solutions.
3. Be willing to work at a flexible work schedule, which may include nightshifts and weekends.
4. At least one year experience in software support.
5. A quick learner on technical operations skills and financial market knowledge to be a productive and effective team member;
6. Fluent in English speaking and writing to communicate with the US team frequently and clients from time to time.
7. Fluent in Japanese speaking and writing will be a big plus.
8. Background in financial services/software/project (e.g., stock market, banking) is an added advantage.

森浦资讯是一家服务于人民币市场的金融科技公司，专注于固定收益及衍生品市场，为客户提供工作平台、实时资讯平台以及Data service服务。我们的客户包括货币经纪公司、银行、证券公司、基金公司等金融机构。

森浦资讯一直以客户需求为导向，致力于帮助客户创造可持续的竞争优势。2012年3月，森浦资讯成立了宁波数据中心，扩大了数据资源的累积规模，为客户提供更加全面的数据信息服务。

森浦团队由国内外金融行业资深人员组成，每一个森浦人秉承精益求精的态度，专注于产品的持续创新，用心为客户提供最具价值的金融信息服务。


我们的客户包括银行、保险、券商、基金、信托等超过1000家的国内外金融机构。