Major Responsibilities :
? To verify the customer applications, supporting documents transmitted by branches / sub-branches;
? To perform system maintenance of customer information. Ensure the data input is efficient and up to standard;
? To archive account opening/maintenance document images, and maintaining internal registries;
? Set up tracking records for exception / outstanding cases, closely monitor the status and report any irregularities / long outstanding issues to team leader.
? Ensure timely and correct input based on customer applications;
? By providing more effective account services to improve customer experiences and increase stakeholders benefits
? By communicating effectively with team members, mangers, business units and branches/sub-branches to complete project/UAT tests and improve personal skills.
? To conduct day end reconciliation for all transactions, ensure that all system input are completed timely according to our Service Level Agreement [SLA].
Incumbent Requirements:
? 1-2 years’ related experience
? Bachelor degree with major in Business, Finance, or Accounting
? Good knowledge in account services
? Good learning attitude and capacity, willing to work hard and under pressure, and keen to grow
? Familiar with compliance and local regulator requirement
? Interpersonal and communication skill
? Compliance and risk sense and escalation mindset
? Proficiency in written English