Department: Client Relationships
部门:分支行业务部
Location: Shenzhen
工作地点: 深圳
Scope of Roles:
Customer sales and service
工作范畴:
客户销售与服务
Key Responsibilities/Challenges:
· Deliver allocated performance targets for various product VSs.
· Maintain relationship with PrB customers and deliver Priority Banking (PrB) Proposition to ensure customers’ needs are met.
· Provide financial planning advice to customers by delivering proper asset allocation, suitability assessment and other available tools to meet customer needs.
· Maximize customer profitability through disciplined relationship management and cross-selling.
· Actively participate in Priority Banking / Excel Banking / other Bank’s marketing and promotional activities to acquire NTB customers, as well as cross-selling to existing customers.
· Must comply with their respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to AML Surveillance Team and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
· Ensure compliance of Management Manual, Operating Manuals and Bank’s laid down knowledge of the various products offered by all departments.
· Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures.
· Keep updated on the events in the financial industry.
· Participate actively in training programs, meetings, briefings organized by the bank and ensure skills & knowledge acquired is applied to daily work.
· Ensure timeliness & managing customer’s complaint.
· Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures.
主要职责/挑战:
· 为各价值中心订立绩效目标。
· 保持与优先理财客户的良好关系,并建议为客户提供优先理财服务,以满足客户需求。
· 为客户提供理财建议,包括财富分配,合适性评价以及其它可用工具,以便满足客户需求。
· 通过严格的关系管理和交叉销售,使客户利润最大化。
· 积极参与优先理财/创智理财/其它银行营销项目,以获取新客户。另外,向现有客户进行交叉销售。
· 遵循相关反洗钱流程,时刻对不正常的或有嫌疑的客户行为保持警惕,并向各部门反洗钱官员和直属经理报告任何有嫌疑的行为,在紧急或特殊情况下直接向渣打中国区反洗钱官员报告。
· 遵循银行的管理手册,操作手册和所有部门相关产品的既定政策。
· 保持对金融行业相关动向的敏感。
· 积极参与银行组织的培训项目,会议和简报会,并保证将学习到的技能和知识运用到日常工作中。
Selection Criteria:
· A University graduate.
· Have sales experience gained in the banking and financial services industry or other industries.
· Sound knowledge of financial products and services and banking procedures, equities markets, unit trusts and other personal investment services are preferred.
· Good investment counseling and analytical skills.
· Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations.
· Team player who shows initiative and assertiveness.
· Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements.
· Good command of both spoken and written English and Mandarin.
· Passed WM certification exam.
职位要求:
· 大学本科学历。
· 具有银行和金融服务行业或其它行业的销售经验。
· 熟悉银行产品、服务、银行程序、股票市场、单位信托以及其它个人投资服务。
· 具备良好的投资咨询和分析技巧。
· 出色的人际关系能力和沟通能力,能在复杂场合应付自如。
· 具有团队意识,主动坚定。
· 有上进心,能自我激励,不断提高人际交流能力和技巧,以满足工作要求。
· 英语和普通话均流利(口头和书面)。
· 通过财富管理资格考试 (WM certification exam)。