Position: Remittance Clerk
Report to: Head of Customer Services
Job Summary:
To be responsible for handling activities of remittance processing including attending to customer’s inquiries, ensuring all activities of the units are carried out in compliance with polices, rules and regulations of CBRC/ PBOC/ SAFE, relevant local government authorities, Head Office and the Branch.
Responsibilities:
· To handle the activities of Inward Remittance (SWIFT, T/T via PBOC’s Nostro) and Outward Remittance (SWIFT) e.g.
- Review to ensure customer maintain account with branch before updating to the System
- Ensure completeness of documentation before obtaining approval from authorized person
- Dispatch credit / debit advice to customer
- Follow-up with customer to ensure compliance
· To control over safe-keeping of documents are implemented and carried out according to policy
· To timely seek resolution to customer’s request.
· To perform/ monitor registration / system update (daily) for external and internal report, update information required against all accounting vouchers processed the day before end of day closing
· To timely update of both internal and external policy governing remittance activities
· To perform other tasks as assigned by Head of Customer Services
Job Specifications:
Technical Knowledge
· Bachelor degree in Business, Finance or other related field
Skills
· Inter-personal and problem solving skills
· Hard working and being able to deliver quality results under pressure
· Proficiency in both Chinese and English in particular good written and verbal communication skills
翻译：
职位：汇款员
报告对象：客户服务主管
工作总结：
负责办理汇款处理活动，包括受理客户查询，确保本单位各项活动按照银监会、中国人民银行、国家外汇管理局、有关地方政府部门、总行和银行业监督管理委员会的政策、规章制度执行。安琪。
责任：
·办理汇入汇款（SWIFT、中国人民银行往来银行电汇）、汇出汇款（SWIFT）等业务。
-在更新到系统之前，审查以确保客户在分行保持账户。
-在获得授权人员的批准之前，确保文件的完整性。
-向客户发送贷记/借记通知
-跟进客户以确保合规性
·对文件的安全保管进行控制，并按政策执行。
·根据客户要求及时寻求解决方案。
·要执行/监控外部和内部报告的登记/系统更新（每日），请根据当天结束前一天处理的所有会计凭证更新所需信息。
·及时更新管理汇款活动的内外部政策
·执行客户服务主管分配的其他任务
工作规范：
技术知识
·商业、金融或其他相关专业学士学位
技能
·人际交往和解决问题的能力
·努力工作，能够在压力下提供高质量的结果。
·精通中英文，特别是良好的书面和口头沟通能力。
服务意识强
汇款业务柜员
Job description
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